Terms & Conditions
Please read these terms and conditions of use before using our website, and before lodging a booking request. These Terms and Conditions may be changed by us at any time with or without notice and in our sole discretion.
References to "us", "we" and "our" are to Time 2 Go Limited (BIC N722010), a registered travel agency and tour arrangement booking service provider; and references to "you" are to you as the customer, the user of this site, and any person who receives a service (whether or not that service was acquired by another person).
"Service" means making this site and any software associated with it available to you and providing a facility to enter into transactions with us and third parties (whose details and products and services appear on this site).
The law regarding accommodation for persons with disabilities varies from country to country and we cannot guarantee that all airlines, accommodation providers, transport and tour operators and amenities will be equipped and suitable for wheelchair users or disabled passengers.
Special requests will always be passed on to the travel providers but can never be guaranteed. Please advise us no later than 7 days prior to departure, and we will do our best to ensure these are met but we are unable to advise you whether such requests have been fulfilled before you leave.
Our Services and Obligations
The services offered consist of arranging and co-ordinating travel, entertainment and accommodation facilities and services, and making bookings, issuing tickets and issuing vouchers to be redeemed by suppliers.
We undertake to perform these services with reasonable care and skill. Irrespective of any measures taken by us to ensure the information featured on this website is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.
We will not be liable for any loss or damage, or loss of enjoyment which result from the act, default or omission of any person other than ourselves or employees, or any cause beyond our control. This includes (but is not limited to) loss, damage or loss of enjoyment which arises directly or indirectly from an Act of God, inclement weather, dangers incidental to sea, fire, breakdown in machinery or equipment, acts of Government or authorities whether legitimate or not, wars whether declared or not, hostilities, acts of terrorism, civil disturbances, floods, strikes, lockouts, riots, deaths, pilferage, epidemics, quarantines or medical, customs or immigration or emigration regulations
We are not able to exercise control over services we do not supply directly, therefore we will not be responsible for any loss or damage arising from:
any booking made directly with a service supplier by your travel agent or by yourself direct; or
any services which are not provided by us and which are additional to those described on this website.
We will endeavour to provide the most suitable travel arrangements to meet the particular requirement you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction, neither can we take responsibility for weather nor the compatibility of fellow guests, or staff during the course of your travel arrangements.
Supply of Travel, Entertainment, Accommodation Service and Facilities
When we make bookings with the providers of travel, accommodation, entertainment, activities, facilities or services (“the Suppliers”) we are acting as a booking agent for the Suppliers.
You acknowledge that we are not responsible for, and make no warranty or representation about, third party suppliers, their products and services or information provided on this site about their products and services. Many suppliers impose their own special conditions for the various products and services they offer. For example, suppliers may have rules and restrictions about the use and availability of fares, products and services, refund and cancellation policies. When Time 2 Go makes your bookings with the suppliers we are acting only as a booking agent for the suppliers.
This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier.
Time 2 Go Limited will not be liable or responsible for any loss or damage relating to your baggage, personal possessions, health or welfare, or delays or travel disruptions unless these arise directly from the service we provide to you.
Package Categories and Accommodation Grading
To assist you with the selection of your accommodation, Time 2 Go has devised its own category system enabling you to compare each package type easily, and its own hotel grading system. Gradings and categories are provided solely for the guidance of our customers and have no equivalent in any other rating system. We cannot guarantee or warrant any kind of services or level of quality offered by accommodation providers, nor other inclusions.
Images displayed on this web site are included as a guide only and are representative only.
Airlines Conditions of Carriage
All Time 2 Go package holidays which include flight bookings are subject to the individual carrier's conditions of carriage.
Your Obligations and Warranties
In consideration of Time 2 Go permitting you to use the Service, you warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the suppliers of products and services that you acquire; (b) the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process; (c) you shall not use the Website for speculative, false or fraudulent bookings; and (d) you accept financial responsibility for all transactions made under your name or account; (e)You must use the Service in accordance with these terms and conditions and must not use the Service in any way to breach any laws or defame anyone. You agree to indemnify us from and against all claims, actions, suits, demands, liabilities, costs or expenses, losses, whether arising directly or indirectly from the use of the Service by you or any person using the Service through any means provided to you.
You may make bookings for travel services and products online at this site. Any online booking is subject to these terms and to any supplier's special conditions. You must have sufficient credit on your credit card account to meet all charges for product and services booked using your account through this site. If we do not receive payment of these charges from your credit card provider, you must pay us these charges. When making an online booking, you must enter details of each traveller correctly and according to their passport or other identification document. Some suppliers will deny carriage if the traveller's name varies from their booking and may cancel automatically if the traveller's name is amended. Time 2 Go has no responsibility for any loss or damage arising from the incorrect entry of a traveller's name or as a result of the supplier's policies.
All prices shown on this website are per person based on two persons sharing costs, unless otherwise stated and are expressed in New Zealand dollars.
Full payment for travel arrangements made via the Time 2 Go booking engine is due at the same time as making the booking. When you are making payment via online banking transfer, payment is due within 72 hours of sending through your booking request.
Prices and Currency
Validity of Prices
Prices on the Time 2 Go web site and featured in the booking engine are subject to availability and conditions and are subject to change without notice. Although every care has been taken, the prices are not guaranteed until paid in full and documents have been issued.
Credit Card Service Fee via PayPal
There is no additional fee when making payment credit card for Time 2 Go holiday packages paid through our secure PayPal links that we provide to you.
Items Not Covered
Unless otherwise specified, the cost of meals, drinks, laundry, telephone calls, insurance, sightseeing tours, local taxes, airport departure taxes, aviation insurance levies and passport or visa application fees are not included.
Included in the holiday package costs are charges for normal booking procedure costs, communication costs, administration, research, printing, etc. As our holiday packages are always a composite of at differing arrangements, an itemisation of costs will not be rendered.
Amendments and Cancellations
Any amendment to the booking is subject to the approval of the relevant Supplier and is likely to incur amendment fees. These vary widely from supplier to supplier and the time you make the amendment request.
Bookings cancelled will be charged a NZ$250 per person or NZ$500 per booking cancellation fee (whichever is greater). In addition to our fees, the Supplier may impose fees which may be up to 100% of the monies paid.
There will be no refund for cancellation once travel has commenced or for any unused services. Requests for refunds received more than 6 months after departure date will not be accepted.
The Supplier's cancellation fees will be charged according to their specific cancellation policy.
If you are eligible for a refund, the amount will be credited to the same form of payment used for the original purchase.
Some Suppliers may reserve the right to cancel or amend travel, accommodation, etc and Time 2 Go must therefore reserve similar rights to cancel or amend any holiday arrangements.
All travel providers charge amendment and cancellation fees. Time 2 Go will not take responsibility for clients who do not take out comprehensive travel Insurance cover for all bookings.
We strongly recommend that as a minimum you insure yourself fully against cancellation, disruption, loss of luggage and personal property, and medical expenses. Your travel agent will be able to provide you with further information.
No refunds will be made for unused services, regardless of the reason. In the event of returning a car early, the operator may provide you with a statement showing the amount of unused service. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed, a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation. It can take as long as 12 weeks for refunds to be processed from the time of request.
Changes to your Flight Times
It is your responsibility to contact the airline prior to departure to ensure there is no change to the scheduled departure time.
Ticketing and Vouchers
E-tickets will be issued upon payment and completion of the booking process. In some instances, Time 2 Go may not be able to issue an e-ticket on the flights or fares selected. Bookings that cannot be issued as an e-ticket, will have to be changed to comply with e-ticket regulations, a consultant from Time 2 Go will contact you to advise on alternative options. All other travel documentation, such as hotel, car hire, transfer and tour vouchers will be e-mailed to you as an e-document. Should the travel provider issue paper vouchers, these will be emailed to you no later than 14 days prior to departure.
Non-Use of Service or Facilities
If, of your own choice, you decide not to use part or parts of the arranged services or facilities, you will not be entitled to a refund from us (provided we have carried out our service with reasonable skill and care and to your requirements) and you may not be entitled to a refund from any Supplier.
Time 2 Go Charter for Addressing Problems
In the case of any problem, it is imperative you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and efficiently as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your stay is exactly to your liking.
In the event that you should strike a problem or you are dissatisfied with some aspect of the services or facilities during the course of your trip, our recommendation is that you take the matter up directly with the supplier of the service at the time, or as soon as practicable in the circumstances. This provides the opportunity to have the matter discussed and investigated on the spot and a remedy negotiated then and there to enable you to continue enjoying your holiday. We have found from experience that it is very difficult for us to obtain redress for you once travel has been completed. If this does not work, we wish to be involved at the earliest possible moment and our commitment is that we will immediately work on resolving the issue to your satisfaction.
You acknowledge that the inclusion of links on this site is not intended as an endorsement or recommendation of any linked site or its content of such sites. Time 2 Go does not guarantee that this site or any linked site will be free from viruses, or that this web site or any linked web site will be uninterrupted.
Airlines publish baggage allowances applicable for carriage over their own services. Allowances include cabin baggage and checked baggage. These allowances tend to be based on a weight allowance or a piece system. We recommend you check your baggage allowance carefully as you may incur a charge for the carriage of baggage in excess of their free baggage allowance. Airlines also publish baggage safety notices, which detail items that cannot be carried or can only be carried in checked baggage. Again, we recommend you ask your airline about the applicable safety requirements.
Prices on this website are based on existing bedding in the room. Requests for specific bedding arrangements must be made at the time of booking but cannot be guaranteed. For example, twin share may consist of two single beds, or a shared double bed.
Time 2 Go does not guarantee to provide a particular model or colour within the requested holiday category. Availability of car categories is subject to confirmation at time of booking. We reserve the right to substitute different models. If a vehicle is returned prior to the end of the reserved rental period, or if the vehicle is picked up later than the reserved date, no refund will be made for the unused rental days. A credit card imprint may be required upon collection as a bond.
All reservations are subject to availability at the time of booking. Any verbal or written quote given is an estimate only and can only be confirmed when the reservation is confirmed and paid in full.
Monies Not Held On Trust
All monies paid by you to us will be the property of Time 2 Go and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by Time 2 Go on trust for and on behalf of you and Time 2 Go may hold such monies in any account as it sees fit, including with its own and/or other customer monies.
The laws of New Zealand will govern any claims or legal action in connection with the provision of our services to you. The guarantees under the Consumer Guarantees Act will apply to services supplied by us except where they are acquired, or are held out as being acquired for business purposes.
Time 2 Go Prizes and Competitions
The promoter is Time 2 Go Limited
Entry into promotion is open to New Zealand residents only except employees of the Time 2 Go Limited, their advertising and promotional agencies and in both cases their immediate families.
The promoter’s decisions relating to promotions are final and no correspondence will be entered in to.
By entering promotions you consent to your content being displayed for public viewing at the discretion of the promoter.
The promoter will not be held responsible for entries not properly received for any reason, whether or not caused by the promoter.
The promoter reserves the right to terminate or change the promotion or any or all of the prizes at any time without notice.
Entrants under 18 years of age must have the consent of their parent or guardian to enter. If a winner is under 18, a parent or guardian will be required to accompany the winner for the required promotional events at the winners cost. If the winner of the prize is under the age of 16 years the prize will be awarded to the winner’s parent(s) or guardian(s).
If for any reason a promotion is not capable of running as planned, due to any cause beyond the control of the promoter which corrupts or affects the administration security, fairness, integrity or proper conduct of this promotion, the promotion may be abandoned or postponed at the unfettered discretion of the promoter. The promoter accepts no responsibility for such an event.
Time 2 Go shall not be liable for any loss or damage suffered (including but not limited to indirect or consequential loss), or for personal injury suffered or sustained, as a result of accepting any prize, except for any liability which cannot be excluded by law. We always recommend purchasing travel insurance.
Time 2 Go reserve the right to use winners’ names and photos for reasonable publicity associated with the competition.
Entry into promotion is deemed acceptance of these terms and conditions.
Privacy & Security Policy
Time 2 Go is committed to protecting the privacy of any personal information you may provide to us whether in person or via our website. Time 2 Go's Privacy and Security Policy (this policy) explains how we collect and use your personal information, the security precautions we take, how you can access your personal information and how you can complain if you are of the view that your privacy has been breached.
We are committed to complying with applicable privacy laws and will take all reasonable measures to protect your privacy.
This policy applies to Time 2 Go's treatment of personal information collected by us when you enter and use our website, when you provide information and when you use our services or enter our promotions. This policy also covers the treatment of any personal information that our business partners share with us or that we may collect from our business partners' websites. This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.
By using this website, you acknowledge that you have received notice of this policy.
What is personal information?
In this policy, "personal information" means information or an opinion about a person, whether true or not, and whether recorded in material form or not, about a person whose identity is apparent or can be reasonably ascertained from the information or opinion, either alone or in conjunction with other information.
Personal information we collect includes, but is not limited to, your name, address, date of birth, credit card details, bank account details, phone numbers, email addresses, flight and other travel details, the identity of persons who may be travelling with you on your booking as well as the personal details that you provide to us of any such person, as well as persons who you wish to have participate in our promotions.
In this policy, we refer collectively to personal information and sensitive information as personal information.
Any personal information is provided to us of you own volition and will only be used by us in accordance with this policy.
What if I choose not to provide Time 2 Go with personal information?
If you choose not to provide us with your personal information then we may not be able to:
offer our services to you;
complete a transaction; or
meet any special needs or requests you may have.
Further, if you choose not to provide us with your personal information you may not be eligible for membership of our services and/or to enter into our promotions.
How we collect personal information
We collect personal information about our customers through our website and through personal transactions such as over the telephone. In addition, when you use our website, certain user information and site activity data is collected.
Further details on the information we collect is described below. Personal information about you and potentially about other people such as any persons who might be travelling with you on your booking or persons whom you wish to have participate in our promotions will only be collected when knowingly and voluntarily submitted.
When you make a booking online through newzealandinsight.com or through one of our other websites, you may need to provide us with your personal information such as your name, address, date of birth, credit card details, phone numbers and email address. You may also need to provide the same details for any other persons travelling on your booking. If you do not provide us with this information then we may not be able to complete your booking.
We occasionally sponsor promotions to give participants the opportunity to win various prizes. Personal information collected for promotions can include your contact details and survey questions. If you do not provide us with this information then you may not be able to enter into the promotion.
Cookies and local shared objects
A cookie or a local shared object is a small text file which we may put on your computer's hard drive in order to recognise your computer at a later time. A cookie or a local shared object cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number or email address. A cookie helps us remember who you are. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
We may use the information collected by cookies or by local shared objects to:
track website usage patterns;
display content more relevant to you, based on information we collect when you visit our websites;
enable you to use certain services on our websites;
assess effectiveness of online and email advertising campaigns or improve the site's contents; and
recognise your preferred web page layout on our web pages
In general, you can visit most parts of our websites without telling us who you are or revealing any information about yourself. Our web servers, however, can identify the domain names and IP addresses of visitors.
Links to other websites
Our website provides links to other websites for your convenience and assistance. Please note that these websites may have different security and privacy policies. We do not accept any responsibility and/or liability for any information that you divulge to these websites and how those websites or the organisations that own and manage those websites collect, use or disclose your personal information or that of any person you provide on those sites.
While we will take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information that we collect and accordingly, personal information you provide to us is provided at your own risk.
How do we use your personal information?
The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:
to assist in providing the services you request, including flight, accommodation, rental car, transfer operators, sightseeing & tour operators, restaurants;
for identity verification purposes, including for website access;
to process any communications you request;
to provide electronic funds transfer services, credit card account processing and related services;
to conduct surveys and internal research;
to comply with laws and regulations in applicable jurisdictions;
any other use that you authorise.
We collect personal information in conjunction with registrations or purchases on our websites and off-line purchases and transactions and use such personal information for the purposes described in this policy.
We do not use personal information collected through this website or in person, in ways not described here, without first providing you with the opportunity to opt out of that use.
We may disclose personal information received from you:
where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual's life, health or safety or a serious threat to public health or public safety;
to third parties contracted by us in order to perform our services. For example, we may share your personal information with third party data processing agents we retain for any of the purposes described in this policy. We will take reasonable steps to require these third parties to comply with our instructions and not use your personal information for any other purpose;
where we are required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of security or that disclosure is otherwise necessary or advisable.
Can I make a complaint?
If you are of the view that we have breached your privacy, please contact us.
Providing us with information about other people
If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in this policy. Please direct them to this policy.
Legal effect of this policy and material changes
By using this website, and/or by providing personal information to us online or in person, you consent to the collection and use of such information by us, our affiliates, partners, contractors and permitted agents consistent with applicable laws and in accordance with this policy.
We may change this policy from time to time. If we change this policy, we will also change the date recorded below and your continued use constitutes your acceptance of the changed policy and any personal information collected following will be subject to the changed policy.
We recommend you routinely review this policy to understand how we manage the personal information that you provide.
If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy please contact us.
- This policy was last updated April 2020